DueSave — Refund Policy

Effective date: 11 August 2026 Last updated: 11 August 2026

1. Overview

This Refund Policy explains how refunds work for paid DueSave subscriptions. It forms part of our Terms and Conditions. Payments and refunds are handled by Paddle.com Market Limited ("Paddle"), our merchant of record.

Contact: info@duesave.com

2. 14-day money-back guarantee

We offer a 14-day money-back guarantee on paid DueSave subscriptions (Personal and Business plans).

If you are not satisfied, you may request a full refund within 14 days of the charge.
To request a refund, email info@duesave.com from the address on your account, or request it directly through Paddle. Please include the email address you used and, if available, your Paddle order or receipt number.
Approved refunds are issued by Paddle to your original payment method. The time for the refund to appear depends on your bank or card provider.

3. The free plan

The Free plan costs nothing, so there is nothing to refund. You can use it for as long as you like without payment.

4. Cancellations after the 14-day window

You can cancel any time from your account settings. Cancellation stops future renewals.
After cancelling, you keep access to your paid plan until the end of the period you have already paid for, then move to the Free plan.
Except within the 14-day window above, or where the law requires otherwise, we do not provide partial or pro-rated refunds for the unused part of a billing period.

5. Renewals

Subscriptions renew automatically. To avoid being charged for the next period, cancel before your renewal date. If a renewal charge falls within a period covered by the 14-day guarantee (see §2), you may request a refund of that charge as described above.

6. Exceptional cases

We may issue a refund outside this policy at our discretion — for example, a confirmed billing error or a duplicate charge. If you were charged in error, contact info@duesave.com and we will put it right.

7. Your statutory rights

This policy does not limit any mandatory refund or cancellation rights you have under the consumer-protection laws of your country of residence (for example, statutory cooling-off rights). Where such rights apply, they are in addition to the guarantee above.

8. Contact

Email: info@duesave.com Operator: Tarek M Talal Alkurdi, Dubai, United Arab Emirates, operating as "DueSave"